Refund policy

 🧸We want you to love every smile, snuggle, and outfit!
If something isn’t quite right, we're here to help.

 

📦 Returns

We accept returns within 14 days of delivery for:

• Items in new, unworn condition
• Tags still attached
• In original packaging

Please email us at sales.lambdonne@gmail.com with:

• Your order number
• Item(s) you’d like to return
• Reason for return

Once approved, you’ll receive return instructions.

📌 Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

 Please note that returns will need to be sent to the following address:

PO Box 2044
SURREY HILLS VIC 3127

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales.lambdonne@gmail.com.

💰 Refunds

Once your return is received and inspected, we’ll notify you via email.

If approved, your refund will be processed as store credit method within 5–10 business days.

🚫 Non-Returnable Items

We do not accept returns on:

• Final Sale items
• Washed or worn items
• Items with stains, perfume, or pet hair
• Gift cards or digital downloads

🎁 Exchanges

Need a different size or color?
We recommend placing a new order and returning the original item for a refund.

💌 Damaged or Incorrect Items

We’re so sorry! If your item arrived damaged or you received the wrong item, please contact us at sales.lambdonne@gmail.com within 14 days of delivery. We’ll make it right!

💡 Friendly Reminders

• LambDonne is a small business built on happy moments. We kindly ask you to review sizing charts before purchasing.
• Returns that do not meet our policy may be refused or refunded as store credit at our discretion.

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For any questions, feel free to contact us anytime:
📧 sales.lambdonne@gmail.com